At CreditPoint we focus on the complete customer experience, from before we begin our partnership, to ongoing support after implementation is complete.

 

For that reason, we have put in place a comprehensive communications plan to help streamline the software's implementation process, enhance financial accountability and always ensure our clients know exactly where the project stands, including:

  • Pre-contract implementation review
  • Post-contract implementation review
  • Weekly status reports
  • Meeting documentation
  • Training (working with client services)
  • Post-implementation survey (we are always applying learning to enhance our process)

 

Implementation Timing

CreditPoint's easy implementation option allows you to be up in weeks, not months. Depending on the option you choose and the complexity of your needs, as well as other factors such as access to client data, the quality of that data and how well-defined your processes are, implementation time typically takes 4-8 weeks for SaaS and about 10-12 weeks for Enterprise.

 

Post Implementation Support

Utilizing SmartCheck™, our proprietary, real-time system monitoring tool, clients can ensure system integrity and optimum performance. By constantly optimizing the system based on user interactions, SmartCheck helps eliminate issues before they even occur.